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Norfolk and Suffolk mental health trust back in special measures

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The Norfolk and Suffolk NHS Foundation Trust is primarily based at Hellesdon Hospital in Norwich

A mental health trust has been put back in special measures after its board “failed” to deal with critical issues raised since 2014, a document says.

The Care Quality Commission (CQC), which rated the Norfolk and Suffolk NHS Foundation Trust (NSFT) as insufficient, has referred to as for a bunch of enhancements.

It is the one such trust in England to be put in special measures and best got here out in October closing 12 months.

The NSFT mentioned it was once “disappointed” via the document.

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‘Unsafe’ trust out of special measures

In its document, the CQC says the board of the NSFT, which was once first put in special measures in February 2015, had failed to verify “unsafe environments were made safe”.

CQC’s leader inspector of hospitals Ted Baker mentioned: “It is terribly disappointing that on our go back to NSFT we discovered the board had failed to deal with quite a lot of critical issues.

“The trust management… should ensure that it takes tough motion to verify enhancements are made and we will be able to proceed to watch the trust intently.”

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Michael Scott retired as leader government of the trust on the finish of September

The CQC provides that it has “a lack of confidence” that the trust, which was once inspected in July, was once the use of efficiency knowledge to verify a high quality provider.

Its key findings are that:

  • There have been issues that “not all potential ligature risks” have been got rid of and there have been issues in regards to the stage of coaching in suicide prevention
  • The NSFT board has no longer ensured that there are “sufficient staff to meet patients’ needs safely”
  • There was once “insufficient capacity to manage crisis at night”. Norwich disaster calls have been diverted to a cellular after 21:00 and if the body of workers member was once busy it diverted to a voicemail
  • A loss of availability of beds way sufferers didn’t “always receive the right care at the right time”
  • The trust’s Dragonfly unit in Lowestoft was once praised for its paintings with younger folks.

Mother’s anger over loss of life

A mom has criticised the NSFT after her son killed himself 5 days after being launched from a mental health unit.

Henry Curtis-Williams, 21, was once detained beneath the Mental Health Act via police after he was once observed peering excessive of Orwell Bridge in Ipswich.

He was once put in the care of the NSFT however was once launched the next afternoon. Five days later he hanged himself.

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BBC/Pippa Travis-Williams

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Pippa Travis-Williams’ son Henry killed himself 5 days after being detained beneath the Mental Health Act

His mom Pippa Travis-Williams, from Ipswich, feels the trust will have to have accomplished extra for her best son.

“I cannot begin to describe how I feel other than I feel I’ve been completely robbed of the future I had planned for the last 21 years with my son,” she advised BBC health correspondent Sophie Hutchinson.

“I will never attend his graduation from university, I will never attend a wedding and see him have grandchildren. I’ve been robbed of everything. It’s heart-breaking.”

Jane Sayer, director of nursing on the trust, mentioned: “We are really saddened when things do not go as well we would want for our patients, but it is not appropriate to discuss individual cases via the media, particularly when they are the subject of an ongoing complaint, investigation or an upcoming inquest.”

The CQC mentioned the trust was once being positioned in special measures – this means that a director will likely be connected to the trust to verify the advance plan is performed

Julie Cave, NSFT leader government, mentioned that the trust approved the suggestions of the CQC document.

“Anyone who cares about mental health services in Norfolk and Suffolk is going to be disappointed in these results, as we are at NSFT,” she mentioned.

“In short, we have not made enough significant improvements over the past year and that has resulted in this retrograde step in our CQC ratings and in our progress. For that we apologise to our staff, to our service users and carers, and to our stakeholders.”


By BBC News health correspondent Sophie Hutchinson

Last 12 months, when the trust was once taken out of special measures, many sufferers and households have been surprised and warned it had no longer progressed.

Today, questions are being requested about whether or not inspectors acted too rapidly. The CQC has mentioned it took the verdict to take the trust out of special measures as it believed the provider was once bettering. Now, it has mentioned it is extremely disillusioned and will stay an in depth eye on issues, taking additional motion if vital.

For trusts that don’t toughen after special measures there’s the potential of breaking them up and beginning once more with a brand new organisation.

There also are questions on investment. The Norfolk and Suffolk trust redesigned its products and services in 2013 as a reaction to a 20% minimize in its finances, reducing body of workers and frontline groups. In the 5 years since, 4 have observed cuts to its finances.

And different mental health trusts have issues. A couple of months in the past, a survey via NHS Providers discovered a 3rd of mental health trust leader executives in England anticipated their budget to go to pot over the following six months.

But in a commentary, the Department of Health mentioned it’s “undertaking probably the most widespread programme of mental health transformation in Europe, supported by our rigorous inspection regime and a record investment of £11.6 billion last year for mental health services.”

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