B&H Photo Video is an online retailer of photography and video equipment, including cameras, lenses, lighting equipment, and accessories. The company was founded in 1973 and is based in New York City. B&H Photo Video is known for its extensive inventory of products from many different manufacturers, as well as its knowledgeable and helpful customer service team.
In addition to its online store, B&H Photo Video also has a large physical retail store in New York City, which is a popular destination for photographers and videographers. The company offers free shipping on many items, as well as financing options for qualified customers. B&H Photo Video has a reputation for providing high-quality products and excellent customer service, and it is a trusted source for photography and video equipment for both professionals and enthusiasts.
B&H Photo video Overview
B&H Photo Video is a large online and physical retailer of photography and video equipment, serving a wide range of customers, from professionals to enthusiasts. Here’s an overview of the company:
- Products: B&H Photo Video offers a wide range of products, including cameras, lenses, lighting equipment, tripods, camera bags, computers, and many other photography and video-related items. The company carries products from many different manufacturers, including Canon, Nikon, Sony, Fujifilm, Panasonic, and others.
- Services: B&H Photo Video offers a range of services, including free shipping on many items, financing options for qualified customers, and a variety of warranty and protection plans. The company also has a large physical retail store in New York City, which is a popular destination for photographers and videographers.
- Customer Service: B&H Photo Video is known for its knowledgeable and helpful customer service team. The company has a team of product specialists who are available to answer questions and provide guidance to customers. B&H Photo Video also offers a range of resources on its website, including buying guides, product reviews, and tutorials.
- Reputation: B&H Photo Video has a strong reputation for providing high-quality products and excellent customer service. The company has received numerous awards and accolades over the years, and is a trusted source for photography and video equipment.
In summary, B&H Photo Video is a comprehensive retailer of photography and video equipment, offering a wide range of products, services, and resources to help customers make informed purchasing decisions. The company has a strong reputation for quality and service, and is a go-to destination for photographers and videographers around the world.
B&H Photo video Ownership and Clientele
B&H Photo Video is owned and operated by B&H Foto & Electronics Corp., which is headquartered in New York City. The company was founded in 1973 by Herman Schreiber and his wife Blimie, who started the business by selling film cameras and projectors out of their apartment. Since then, B&H Photo Video has grown into a large and well-respected retailer of photography and video equipment.
B&H Photo Video serves a wide range of clientele, including professional photographers and videographers, students, hobbyists, and anyone interested in photography and videography. The company’s extensive product inventory and knowledgeable customer service team make it a popular choice for people looking to purchase high-quality equipment and accessories.
B&H Photo Video has also become a popular destination for customers outside of the United States, with a significant portion of its business coming from international customers. The company has a multilingual website and offers international shipping to many countries around the world.
Overall, B&H Photo Video has a diverse clientele, ranging from professionals to enthusiasts, and has built a reputation as a trusted source for photography and video equipment.
B&H Photo Video Store Operational Hours
B&H Photo Video’s retail store in New York City operates on a schedule that is informed by the company’s religious observance of Shabbat and other Jewish holidays. Here are the operational hours of the store:
Sunday: 10:00am to 6:00pm
Monday-Thursday: 9:00am to 7:00pm
Friday: 9:00am to 2:00pm (closing early for Shabbat)
Saturday: Closed (in observance of Shabbat)
It’s worth noting that B&H Photo Video’s online store is open 24/7, so customers can place orders at any time. Additionally, the company’s customer service team is available to answer questions and provide support via phone, email, and live chat during the store’s operational hours.
B&H Photo Video Return Policy
B&H Photo Video has a comprehensive return policy that is designed to provide customers with a fair and hassle-free process for returning items that they are not satisfied with. Here are the key details of the company’s return policy:
- Timeframe: B&H Photo Video accepts returns within 30 days of the date of purchase for most items. However, some items may have different return windows or may not be eligible for returns at all (such as special order items).
- Condition: Items must be returned in their original condition, with all original packaging, manuals, accessories, and any other included items. Items that have been used or damaged may not be eligible for return.
- Refunds: Refunds will be issued in the same form of payment used for the original purchase, and the amount of the refund will be the purchase price of the item, less any applicable restocking fees.
- Restocking fees: B&H Photo Video may charge a restocking fee for certain items, depending on the type of item and its condition. Restocking fees typically range from 10% to 15% of the purchase price.
- Return shipping: Customers are responsible for the cost of return shipping, unless the item was defective or the return is the result of an error on the part of B&H Photo Video.
B&H Photo Video’s return policy is subject to change, so customers should check the company’s website for the most up-to-date information. Overall, the company’s return policy is designed to be fair and transparent, and to provide customers with a straightforward process for returning items that they are not satisfied with.
Advantages And Disadventage of Buying From B&H Photo Video
There are several advantages and disadvantages to consider when buying from B&H Photo Video:
Advantages:
- Wide selection: B&H Photo Video offers a vast selection of photography and video equipment from a variety of manufacturers. This makes it easy to find the exact item you need, without having to search through multiple websites or stores.
- Competitive pricing: B&H Photo Video is known for offering competitive pricing on many items, particularly when compared to other retailers of photography and video equipment.
- Knowledgeable customer service: B&H Photo Video has a reputation for having a knowledgeable and helpful customer service team. They can provide guidance and advice to customers, and answer questions about products, shipping, and returns.
- Resources and information: B&H Photo Video offers a range of resources and information on its website, including buying guides, product reviews, and tutorials. These resources can be helpful for customers who are looking to make informed purchasing decisions.
Disadvantages:
- Shipping limitations: B&H Photo Video may not ship to all countries, and shipping can be expensive for some items, particularly for international customers.
- Religious observance: B&H Photo Video’s New York City retail store is closed on Saturdays and Jewish holidays, which can be an inconvenience for customers who want to shop in-person during those times.
- Restocking fees: B&H Photo Video may charge restocking fees for some returns, which can reduce the amount of the refund that customers receive.
- Return shipping costs: Customers are responsible for the cost of return shipping, which can be expensive for larger items or for international customers.
Overall, B&H Photo Video is a popular and well-regarded retailer of photography and video equipment, with a wide selection of products and a reputation for knowledgeable customer service. While there are some disadvantages to consider, the company’s advantages may make it a good choice for customers looking to purchase high-quality equipment and accessories.
Frequently Asked Questions
Here are some frequently asked questions about B&H Photo Video:
- Does B&H Photo Video offer free shipping?
Yes, B&H Photo Video offers free standard shipping on many items, as well as expedited and express shipping options for an additional cost.
- Does B&H Photo Video price match?
Yes, B&H Photo Video offers a price matching policy. If you find a lower price on an identical item at an authorized dealer, B&H will match the price.
- Does B&H Photo Video charge sales tax?
B&H Photo Video is required to collect sales tax on orders shipped to certain states in the US. The specific tax rate will depend on the state in which the order is being shipped.
- What is B&H Photo Video’s return policy?
B&H Photo Video accepts returns within 30 days of the date of purchase for most items, as long as they are returned in their original condition with all original packaging and accessories. Some items may be subject to restocking fees.
- Does B&H Photo Video have a physical store?
Yes, B&H Photo Video has a large retail store in New York City, which is open on a schedule that is informed by the company’s religious observance of Shabbat and other Jewish holidays. The company also has a warehouse in Brooklyn.
- Does B&H Photo Video sell used equipment?
Yes, B&H Photo Video has a section of its website dedicated to used and refurbished equipment. These items are tested and inspected before being offered for sale.
- What types of payment does B&H Photo Video accept?
B&H Photo Video accepts a variety of payment methods, including major credit cards, PayPal, Apple Pay, and financing options through the B&H Payboo Card.
Final Verdict
Overall, B&H Photo Video is a reputable and well-regarded retailer of photography and video equipment, with a wide selection of products, competitive pricing, and knowledgeable customer service. While there are some potential downsides to consider, such as shipping limitations and restocking fees, the company’s advantages make it a strong choice for customers who are looking for high-quality equipment and accessories.
The company’s commitment to customer service, along with its range of resources and information, can be particularly valuable for customers who are new to photography and video equipment, or who are looking to make informed purchasing decisions.
In conclusion, if you are looking to purchase photography or video equipment, B&H Photo Video is definitely a retailer worth considering.
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