The Bradford Exchange is an employee owned company and online store specializing in jewelry, limited-edition collectibles, and other fine gifts and accessories.
How Does It Work?
According to their website, the staff at The Bradford Exchange Online plays different roles for different customers, depending on their needs.
While they are the “go-to” place to find limited edition collectibles, dolls, figurines, home décor, fine jewelry, and more, they are also a place to get up-to-date information about artists, themes, and different types of collectibles.
Like any other online retailer, customers are welcome to go to their website and search for specific items they are interested in using their search feature.
With such a wide range of products to choose from, there is really no way to quote a single price range or a static price range.
It will change depending on the types of products you are looking for, as well as whether or not a sale or promotion is taking place at the time you are shopping.
Since this company does sell such a wide array of different products, there will be differences in the Return and Refund Policies of this company depending on what you buy, and all customers should check on the policy of their specific item before they complete their purchase.
As a general guideline, however, the website does say that most of their items are eligible to be returned in the original packaging, or other comparable and secure packaging.
The Return Information Card available on their website should be filled out and included in your return package, along with all original invoices and shipment documents.
Certain items, like stationary, can only be returned if a mistake in design or personalization details are clearly the fault of the company, and if that is the case, the company will gladly fix their mistake and replace your order at no charge to you.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 866-907-3607 or by submitting them directly to their website through their Contact Us link.
There appears to be three common complaints about this company, all of which should be taken into consideration by new and potential customers.
The first complaint is that many customers said that the items they purchased from the website were delivered and looked very little like what they saw online – they felt the products were being misrepresented.
The second complaint that was fairly common was that goods purchased from this website often took significantly longer to be delivered than was promised by the website, especially for gifts purchased around Christmas time.
And finally, a third and fairly serious complaint about this website that appeared more than once has to do with recurring charges from this company that customers strongly felt they had never agreed to, nor even aware of.
Phone calls to customer service were unable to clarify these charges and didn’t result in refunds, which was what most customers were hoping for.
Competitors and Alternatives?
As mentioned above, the Bradford Exchange strives to be the single website necessary for people hoping to find quality one-of-a-kind or limited edition products.
If you aren’t finding what you need at this website or are hoping to look someplace else, it will be important to consider what kind of products and goods you are looking for and then searching for another retailer that specializes in that area.
If you have any experience with The Bradford Exchange or their products, please leave your reviews below.