. Most customers find their products to be stylish and priced moderately. However, there were some disagreements about value, durability, and shipping experiences for some.
One of America’s oldest and longstanding department stores, Macy’s is well-known worldwide for its huge stores and endless selection of clothing, shoes, accessories, perfumes and cosmetics, kitchenware, and home furnishings. Founded in 1858, Macy’s remains a household name and has hundreds of locations throughout the US. With home furnishings alone, Macy’s carries over a hundred thousand different products from hundreds of different name brands. Priced moderately to higher end, Macy’s shoppers can easily find home pieces to fit their space with such a huge catalog of offerings.
When it comes to customer experience and sentiment, the feedback from Macy’s shoppers has been a mixed bag. While most shoppers are happy with their furniture and their experience shopping at Macy’s, other shoppers mention issues with the perceived quality of certain pieces as well as issues with getting the warranty they purchased to cover what they had expected.
Most of Macy’s furniture pieces are manufactured and imported from overseas, and given their huge selection, run the gamut of possible materials from particleboard and other engineered woods to solid woods, foam, man-made fabrics such as leatherette, leather, metals, marble, and plastic. While there many shoppers who have found Macy’s furniture items that they are satisfied with, other shoppers have reported durability concerns and issues with perceived quality for certain pieces.
Macy’s Furniture Top Picks
While Macy’s carries much more than just home furnishings, we’ll focus on shoppers’ top furniture requests and discuss the ins and outs of Macy’s furniture offerings.
One of the most popular furniture request of Macy’s shoppers is a new mattress for their bedroom. Being a retail giant, Macy’s carries a whopping 3,500+ different models of mattresses, ranging from just under $100 for small crib mattresses and going up to luxury mattresses costing $15,000+. Macy’s mattress selection includes familiar brands such as Serta and Stearns & Foster, but they also carry some bed-in-a-box brands and even have a line of mattresses created specifically for Macy’s called Hotel Collection by Aireloom. If you’re unhappy with the mattress you purchased, Macy’s offers shoppers a one-time re-selection or return within 120 days (a 15% preference return fee may apply). While some shoppers were satisfied with their Macy’s mattress sales and delivery experience, others mention problems with their mattress delivery. Some shoppers also brought up complaints about the sales and customer service they received as well as issues with the durability of certain mattress models. For those shoppers, it may pay to shop direct with the mattress brands.
The pros: A huge selection of mattresses and financing options for those who qualify and are buying in-store.
The cons: Some mixed feedback about the sales and customer service. Some issues with delivery and durability reported on by some shoppers.
Following suit, another popular item that Macy’s shoppers are on the hunt for is bedding, which includes: comforters and comforter sets, sheets, and pillows. Macy’s offers shoppers thousands of options when it comes to bedding. For bed sheets alone, Macy’s shoppers have an overwhelming 1,700+ types (many of which come in different colors and pattern variations) to browse through from over 180 different brands. When it comes to their bed-in-a-bag collection, Macy’s carries over 2,400+ different options for shoppers to look through, ranging from their nursery collection to luxury duvet sets in traditional and seasonal prints and patterns. With such a large selection, most shoppers can find something that will fit their specific design tastes, although some shoppers might find the enormous selection to be a bit overwhelming.
Another popular home furnishing for Macy’s shoppers are their rugs. As Macy’s shoppers have come to expect, Macy’s has a massive offering with over 50,000+ rugs for their shoppers to choose from. Their rug designs tend to be more traditional, although they do have some more modern prints and solid options as well. Macy’s rugs go from around $20 for smaller, door mat size rugs and go up to $29,000+ for large 12×15 area rugs. With such a vast inventory of rugs, shoppers can often dig through Macy’s rug selection to find one that fits their design preference. Some shoppers had mixed feedback when it came to the in-store rug shopping experience and brought up issues with getting the warranty to cover what they expected.
The pros: A huge array of designs and price points.
The cons: Some shoppers brought up issues with their in-store buying experience.
#4 Bedroom Furniture
When it comes to furnishing their bedrooms, Macy’s shoppers have 4,500+ bedroom furniture options to choose from including: bed frames, headboards, bedroom sets, dressers & chests, mirrors, nightstands, and armoires & wardrobes. As per usual, Macy’s carries a wide array of products within each bedroom furniture category at varying price points. For bedroom sets, Macy’s most affordable options start at $450 for a twin bed frame and single night stand and goes up to almost $5,000 for a set with a king bed frame, 2 night stands, and a dresser. The style of Macy’s bedroom furniture tends to fit a more traditional or classic aesthetic, so shoppers looking for modern designs and clean lines might need to do some digging. Shoppers can usually find some bedroom furniture at Macy’s that they are satisfied with, however, there has been mixed reviews when it comes to the durability of certain pieces. Some shoppers have also brought up complaints with delivery.
The pros: Traditional styled bedroom furniture at a wide range of prices.
The cons: Some shoppers brought up issues with delivery and perceived quality.
#5 Sectionals & Sofas
The last popular furniture item is Macy’s sectionals and sofas. For shoppers looking for a new couch for their living space, Macy’s offers just over 800+ different models of sectional sofas, sleeper sofas, and loveseats. Macy’s couches are made both overseas and in the US from materials such as microfiber, faux and real leather, fabric, engineered wood and solids woods, and metal. Their sectionals start at just over $400+ for smaller sectionals with one chaise and enough seating for 3 and go up to $6,000+ for leather sectionals with power recliners. When it comes to the customer experience with buying a Macy’s sofa or sectional, shoppers are satisfied with their selection of couches overall. Some shoppers brought up complaints about delivery including delays and missing pieces while others mentioned the specific couch model they purchased was not comfortable. Some who bought a sofa or sectional from Macy’s mentioned they had difficulty getting the warranty to cover what they had expected.
The pros: A large selection of sofas and sectionals. Possible financing options available to Macy’s cardholders.
The cons: Some complaints with delivery and the comfort level of certain models.
More From Macy’s Furniture 2022 Catalog
In addition to the top categories above, Macy’s offers a wide array of other home products, such as:
– Living Room Furniture
– Dining Room & Kitchen Furniture
– Outdoor & Patio Furniture
– Home Office
– Baby & Kids Room
Macy’s Store Locator
Macy’s stores can be found across the US, and you can even filter to search for locations that include a Furniture Clearance Center or Furniture Gallery too. Want to know which is the closest to your home?
Take a look at the handy store locator for more information.
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